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Now Hiring – Thrift Store Manager

JOB TITLE: Thrift Store Manager
REPORTS TO: Executive Director
EMPLOYMENT STATUS: Exempt
POSITION STATUS: Full-time (40 hours/week)
STARTING SALARY: Minimum $15.00/hr
REVISED DATE: 1/26/2019

Position Summary
The Thrift Store Manager provides supervision, oversight and management of agency’s thrift store operations to generate revenues to support agency administration & programs. This position will manage staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls and all other duties as assigned.

Supervisory Responsibilities
Directly: 1 employee
Indirectly: 20-30 volunteers

Essential Functions

General Duties

  • Greets customers and donors in friendly manner upon arrival
  • Oversees cash register operations, subtotals, collects cash or checks from customers and makes change.
  • Distributes and stocks product and merchandise from production area, reviews prices changes and sale itemsDaily cleaning of store areas to include; bathroom (restocking toilet paper, paper towel dispensers and trash removal), entry doors/handles, and all other areas as needed.
  • Reports maintenance needs to ED in a timely manner.
  • Responds to customer complaints or inquiries in a courteous and helpful manner as needed, notifies ED of any ongoing or escalated concerns/issues.

Store Management & Merchandising

  • Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
  • Oversees the processing of donated items, manages the rotation of items and the disposal of donated items in a timely fashion including; sorting, tagging, displaying and disposing of donated items, providing leadership to staff and volunteers; sets standards for merchandise.
  • Manages supply inventory and completes purchase orders as necessary.
  • Contributes to the development of annual revenue projections and financial goals.
  • Oversees budget management; controls petty cash expenditures.
  • Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list, publications) and participation in webinars, staff meetings, and periodic offsite training as well as networking with other thrift shop managers.
  • Oversee performance and quality improvement efforts.
  • Acknowledge and follow financial policies, utilize agency resources appropriately.

Agency Management

  • Collaborates and communicates with all Bixby Outreach Center staff and volunteers to remain consistent in policies and procedures regarding item and volunteer solicitation.
  • Promotes awareness of the function and services of the Bixby Outreach Center and assist agency clients with clothing needs through the voucher system.
  • Adheres to all agency policies and procedures.
  • Completes and submits all required and assigned paperwork in a timely and accurate manner.

Staff Management

  • Coordinates the supervision, evaluation, training and professional development of all staff.
  • Assesses the store’s need for additional staff and volunteers.
  • Develops schedules for paid staff and works with the volunteer coordinator to ensure the development of a daily schedule of volunteer coverage to maintain adequate personnel at the store to accomplish tasks and respond to customers.
  • Trains and supervises store volunteers; helps with recruiting of volunteers.
    Maintains current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures; take corrective action as necessary to ensure staff is in compliance.
  • Ensures effective communication with staff to provide direction, guidance and oversight to personnel.
    Address concerns and new ideas timely and provides written feedback as needed.

Marketing & Promotion

  • Analyzes sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.
  • Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store.

Customer Service

  • Provide service to internal and external customers according to standards and ensures staff and volunteers follow same standards.
  • Promote an excellent shopping experience within the store through staff training, stakeholder surveys, and focus groups.

Education, Experience, and Skills Required

  • Bachelor’s degree preferred or equivalent retail/resale experience.
  • Experience in retail management (3+ years) and supervision of staff (2+ years) required.
  • Experience overseeing volunteers preferred.
  • Strong verbal, writing & organizational skills.
  • Proficiency in Windows, database programs, point of sale software, and Microsoft Office.
  • Knowledge of budget management, bookkeeping, and projections required.
  • Previous experience demonstrating excellent customer service
  • Valid Oklahoma driver’s license and legally required insurance.
  • Ability to thrive in a flexible, fast-paced and growth-oriented environment, while ensuring a positive, constructive environment and solution-oriented approach.
  • Passion and enthusiasm for the mission of BOC and its clients.
  • Ability to maintain a flexible schedule with availability to work weekends and/or evenings, as needed.
  • Ability to work independently and in a team setting.

Physical Requirements

  • Requires ability to sit up to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing.
  • Requires ability to keyboard at computer for up to 4 hours per day.
  • Occasionally may be required to lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet.
  • Occasionally may be required to carry items up to 30 pounds for distances up to 25 feet.